faq

Find your answer

Below you find several answers to the most common questions

This information is for our Signature and Eco & Bar/Bat Mitzvah Collections only. See Plantable Invitations & DIY sections for further information about those invites.

Ordering

There are three main ways of ordering invitations with MDC Designs: order online, order in person at an appointment, or just e-mail us to discuss the details of your order.

Please see the Ordering Process page for more information.

As all invitations are handmade, factors such as the quantity, invitation style, customized requests and the number of other orders we have will influence the timeline to completion. We recommend that you order your invitations at least 3 to 6 months in advance of your event. This is at least 1 month before you intend to send out your invitations.

Generally speaking, an order takes 4-8 weeks to complete. MDC Designs is a small company dedicated to making high quality unique invitations. We run on a first-come first-serve basis. We give clients longer production timelines the busier we become in order to ensure that all our project can be made to our exacting standards.

If your event is during the busy season of spring to fall you may wish to avoid the seasonal rush by reserving your time well in advance with a $50 deposit. You may contact MDC Designs before ordering to receive an estimate of your timeline.

When you have created your guest and announcement list, you will need to calculate the amount of invitations. There should be one invitation and response card for each couple (married or living together), pair of adult siblings who live together, family with children and single guest. Friends living in the same home together should each receive a separate invitation.

Add 5 to 10 extras for keepsakes, plus extra for additional last minute guests, invitations that are returned to sender due to the wrong address or invitations that get lost in the mail. It is a good idea to order these extra invitations at the time of your initial order to take advantage of volume discounts. As well, it may take an extra 2 to 3 weeks for additional invitations.

Please note: You will be able to add invitations after you start date but subtracting invitations from your order will incur an excess materials charge.

We do have a minimum of 25 on each item that you order. However, we do not require you to order in groups of 25 like many other invitation designers do. You may order 27 or 232.

Absolutely! Samples of all our invites are available to purchase. To order invitation samples see invitation sample form. Please note: Samples are sent regular mail, which is not trackable.

Shipping

Currently we ship to Canada and the US, but we would be happy to discuss shipping to your location.

Design and Production

Yes, something completely original can be created to fit your unique personality. Please contact either by phone or e-mail and we can discuss your needs. From there the preference is to sit down together in person so that you can see and feel the many styles and paper options that you have. However, if you are not in the area or if you would prefer, we can work over the phone or by e-mail.

We can change any part of the invitation to fit your needs. We encourage creativity. We do not charge a fee to customize a design, but if you alter a design, it may also alter the price. Many of the papers that we use come in different colours. So, if you find something you like, it may be very simple to switch to that colour. We have hundreds of different papers so, even if there is no exact match there are many options. Please let us know your request before your initial order to make sure that we can assist you.

We've designed our invitations using the fonts that we think best suit the design, but we'd be happy to change the font to suit your personal style. Please let us know that you would like a different font and we'll send you some options to suit both your style and the invite. You can also choose a font selection from another invite that you see on our website. Please note that some of our designs are dependant on the font selection and those cannot be changed.

Proofs are a very important part of the process at MDC Designs. Proofs are provided in PDF format to show the chosen style. We understand that your words can look very different when seen in layout and will not go to print until you approve your proof. We will make as many changes as needed to make it perfect for you.

Yes, we often make thank you cards, menus, placecards, seating charts, table numbers and programs which coordinate with our invitations. All these items are available within our plantable invitation line as well.

Yes, at MDC Designs we believe this is part of the service. All of our invitations come fully assembled. You are however, responsible for stuffing your own envelopes as you will still have to stamp or address the reply envelope.

The price of each of our invitations, reply cards and thank you cards includes one high quality envelope in either white or cream (Some invitations do come with special colours as indicated in their listing). If you wish to do a postcard style reply or thank you card we are happy to lower the cost of these items accordingly. Secondary outer envelopes are only supplied upon request.

Addressing your envelopes can be a long process when doing it by hand and it can be very easy to make mistakes and waste envelopes. MDC Designs can address both your invitation envelope and your reply envelope with the matching colour and font from your invitation. Depending on the font Postal Codes may be changed to block letters to conform with postal regulations.

Please note: in order to save time and avoid costly mistakes lists are only accepted in Excel format. Templates are available to help you set up your file..

General Information

No, we do not. We have an online store on this website and encourage you to visit by appointment. We find this allows us more flexibility with our hours than having business hours at a retail location. Appointments are available most evenings and weekends as well as during the weekdays. Contact us for more information.

We work hard to ensure that our clients our satistfied. However, due to the customized nature of our product we cannot provide refunds or exchanges. If you order is damaged upon arrival or if we have made a mistake, please let us know immediately and we will work with you to correct the problem.

We offer a trade discount on our most popular DIY products to qualified businesses. Please Contact MDC Designs for more information.